Help & Frequently Asked Questions
What payment methods do you accept?
The Beauty Club™ accepts Visa, MasterCard, American Express and PayPal. Please note that a 2% surcharge will apply for all American Express payments.
What is The Beauty Club™ Loyalty Club, and why should i join for $55?
Joining The Beauty Club is extremely rewarding, providing all members with access to leading brands at the lowest online prices. As a paying member of The Beauty Club™ you will enjoy a birthday gift from us to spoil yourself on your special day. You will also receive 3 Free Gifts with purchase per year, Free Shipping on all orders, exclusive discount offers and exclusive previews to new product launches. You will also be offered a $10 gift voucher upon renewal of you annual membership fee. It's great to be a member of The Beauty Club™. To find out more about the many benefits and rewards of being a member, click here.
Can I place an order without becoming a member of The Beauty Club™?
Yes, you most definitely can place an order on The Beauty Club™ without becoming a member. If you are an occasional shopper, then you do not need to join The Beauty Club. You can still browse and shop over 16,000 skincare, makeup, hair care and fragrance products and receive free shipping on all orders. You will unfortunately not be eligible to receive a free gift with purchase during free gift promotions. If your needs and spending habits change, you can opt to join The Beauty Club and receive an even greater discount on all your beauty needs.
When will my order be processed?
Orders are processed pending availability and credit verification. Orders placed on Friday after 5 PM will begin processing on the following Monday. The The Beauty Club™ Customer Care Team will contact you with a follow-up email if the product(s) you have selected is not currently in stock or if we need additional information for credit verification.
When will my order be shipped?
We aim to dispatch all orders within 24 hours, with the exception of sales and holiday periods where this may take up to 72 hours. Delays may also be experienced with an order if further credit information checks are required. Orders placed on a Friday after 5 PM will not be processed until the following working day.
How do I check the status of my order?
To check the status of your order, simply visit our online tracking system here. You will need your order number and the email address that you have used to place your order.
How can I track my order?
To check the tracking information for your order, simply visit our delivery and tracking information page by clicking here.
What happens if an item is out of stock?
Although we make every effort to keep sufficient stock of items listed on The Beauty Club™, occasionally we do sell out of certain products. If we are out of stock on an item that you have ordered, we will notify you via email. We will provide you with a store credit which can be used on your next order with The Beauty Club™. You can use the store credit to complete and pay for your order. The Beauty Club™ will notify you within 24-48 hours if we are unable to fulfill a product(s) in your order. Store credits are valid for 1 year.
What happens if my parcel is returned to sender?
Please ensure that you complete your billing and shipping details correctly in order to ensure that your parcel reaches you. The Beauty Club™ is not responsible for incorrectly completed shipping information which result in your parcel being returned to sender. Please note that Returned to Sender Parcels can take up to 2 months to reach our warehouse. We will be unable to reship or refund your order until we have received the returned parcel.
I did not collect my parcel in time from the post office, and it was returned to your warehouse, when can I receive my order?
If a parcel is returned to sender because it was not collected in time from your local post office, The Beauty Club™ cannot refund or reship your order until it is received at our warehouse. We recommend checking with your local post office if you have not received your order within 10 working days.
Can I cancel my order?
Unfortunately once an order has been placed we are unable to make any modifications to the order, including cancellations. For more information, simply click here.
Can I return a product(s) in my order?
Yes, you can most definitely return a product(s) in your order. For more information on our returns policy, simply click here.
How do I earn points?
It couldn't be easier. Members of The Beauty Club™ earn one point for every dollar spent. It will automatically be calculated after you log in to your The Beauty Club™ account and place an order. By being an active member of the beauty club community, and doing the thing you love most (talking beauty), you can also earn more points! Here’s how you can start earning even more points: invite your friends to join The Beauty Club™ and earn 50 points for all successful sign-ups and earn 5 points for every product review. For more information on earning points, click here.
When can I redeem my points?
Once your points balance has reached a minimum of 500-points, you will be able to redeem your points for a gift voucher or a free gift.
How can I redeem my points?
To redeem your points, all you need to do is log into The Beauty Club™ Members section and click redeem. Once you have clicked redeem, a gift voucher code will automatically be emailed to you. To redeem your gift voucher, simply enter the voucher code at checkout to receive your discount.
How can I keep track of how many points I have?
All you need to do is log into your The Beauty Club™ account and you'll find how many points you have.
Will my points expire?
All points are calculated on a yearly basis, from the time you join The Beauty Club™ or Renew or The Beauty Club™ Membership. Any points you earn within a one year period, must be used within the Membership year.
I have found a cheaper product online, can I have a price match?
At the time of purchase, The Beauty Club™ will match other online retailer's advertised prices. For more information on our Price Guarantee and Price Match Policy, simple click here.
I have found a cheaper price, but I have already placed my order, can you still price match?
Unfortunately as per our Price Guarantee and Price Match Policy, we are unable to match a price after an order has been placed. To read our Price Match Policy, simply click here.
Where is your warehouse located?
Please note that we source our products from many distributors around the world with our major distribution center being located in Hong Kong. This is the most central location allowing us to deliver goods to our customer around the world without any shipping charges.
Will I be charged taxes and duties?
The Beauty Club™ currently ships to customers in over 100 countries. Whilst many countries, particularly Australia, do not charge customs and duty on small packages, many other countries do. Please note that your country may charge you taxes and duties on your parcel. We recommend checking with your local agencies for further information on taxed and duties payable.
Australian orders are tax free up to $1000 AUD. We are not responsible for any VAT or tax charges that your country may charge you.
Is it safe to place an order online The Beauty Club™?
What is the merchant name that will appear on my credit card statement?
Your statement charge will show the name 'Simple Net' as the vendor (this is the parent company for The Beauty Club™ ). The security and increasing total acceptance of credit card payment for web transactions leads us to list this as the simple efficient system of payment.