Terms & Conditions
1.1 These terms and conditions form the basis of The Beauty Club. They are intended to protect both Member and The Beauty Club. It is the Member’s responsibility to read and understand them.
1.2 If you purchase goods using this service, you are also subject to these terms and conditions.
1.3 If you use The Beauty Club to purchase goods, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
1.4 Termination of your Membership shall not affect any obligations incurred before the termination.
2.1 Membership of The Beauty Club is open only to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.
2.2 Each Member may have only one Beauty Club account.
2.3 Persons wishing to become Members must apply for Membership and pay any applicable joining or other fees.
2.4 Membership is offered at the discretion of The Beauty Club. The Beauty Club has the right to accept or reject any application for Membership.
2.5 Successful applicants will be assigned a Membership number and password.
2.6 Membership is non-refundable and is not transferable.
2.7 Each Member must advise The Beauty Club of any change of name, address, or other details as soon as practicable after the change. Changes to the mailing address, password or other details may be made on www.thebeautyclub.com.au or by calling or emailing The Beauty Club Customer Services. You must supply your membership number and password when making any such changes. Written proof must be supplied for any change of name, and may be required for other changes. The Beauty Club is not responsible for any failure by a Member to notify The Beauty Club of any changes in accordance with this term and condition, or for any incorrect changes notified to The Beauty Club.
3.1 The Membership fee provides the Member with access to The Beauty Club for a period of 12 months from the date of payment. Membership fees cannot be refunded and the Membership duration is for 12 months. You have the opportunity to renew the Membership after the 12 month period or allow your Membership to expire. Members will be contacted via email 60, 30 and 14 days out from their expiry date.
4. Membership Obligations and Responsibilities
4.1 Members must not:
(a) act in any way which breaches these Terms and Conditions; or
(b) abuse or misuse The Beauty Club, any awards, benefits, services or arrangements accorded to the Member as a result of Membership including by;
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information, or making a representation to The Beauty Club;
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any benefit other than in accordance with these Terms and Conditions.
5. Suspension or Termination of Membership
5.1 If a Member has committed a material breach of any of the Terms and Conditions or has failed to pay any money due under The Beauty Club by the due date, whether intentionally or otherwise, then The Beauty Club may do any one or more of the following:
(a) suspend or terminate the Member’s Membership;
(b) reverse or cancel the Member’s points or any part thereof;
or
(c) cancel or refuse to honour any benefits that have been redeemed by or provided to the Member.
5.2 If The Beauty Club intends to take action under Term and Condition 5.1, it will notify the Member of its intention and the reason for that action. The Member will have 21 days to respond to this notice by rectifying the breach (where possible) and providing any reason why The Beauty Club should not take action. The Beauty Club will review the response and advise the Member of its position.
6.1 All prices are in Australian Dollars.
6.2 When you place an order the price quoted by us shall be inclusive of service and delivery charges.
6.3 “Guranteed lowest price” – see section 8 and 9 below.
7.1 The Beauty Club and our suppliers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current or free from error.
7.2 If the product you purchased is not as described, please contact us immediately.
8. Guranteed Lowest prices
8.1 The beauty Club will always try to ensure that our prices are the lowest available in Australia and world wide both online and in retail stores. We cannot provide this gurantee on products that are sourced internationally or products that are related to or part of a promotional campaign by an online company or retailer. We also offer a price matching service to ensure that the lowest price guatantee is achieved.
9.1 If you find a product either online, in a magazine or retail store just provide us with the details and we will review and price match or beat the price. Please keep in mind that we offer FREE Shipping, gift wrapping and gift cards so this cost should be factored in when submitting a price match. Please also note that at times we may be unable to price match if the product is part of a promotional campaign and it is clearly stated that the price of the product is for a limited time. Unfortunately we cannot provide a price match on orders already submitted and received by our system.
10.1 The Beauty Club will aim to provide all Members 2-3 beauty products per year when making a purchase. An order must be placed in order for the beauty product to be awarded to the Member. If The Beauty Club is unable to provide at least 1 beauty product to each member in a 12 month period this must be communicated to the Members, however there will be no financial or legal consequence to The Beauty Club. This offer is subject to availability.
Each Member is provided with 2 concierge requests per 12 months Membership. All requests and questions will be handled by The Beauty Club support staff and a detailed report will be provided to the Member. The Member will have 1 opportunity to discuss or reply to the report/findings, any further requests will be chargeable to the Member (this will be presented at the time of the additional request). The Beauty Club will suggest links and resources in their findings, however, The Beauty Club will not be responsible for the advice or information provided by 3rd parties.
The Beauty Club will make every effort to reply to each Members request/enquiry within 24-48 hours, however The Beauty Club cannot be held liable for any damages or costs if we cannot reply within this time frame. This is due to the complexity of running a support centre and the differences in each and every request. The Beauty Club shall report to the Members of The Beauty Club if we are failing to meet more than 70% of each request within this time frame and update our benefits promotion text.