F.A.Q

What are the benefits of The Beauty Club?

The Beauty Club is an exciting new club that offers a fantastic selection of products from all the major brands you know and trust. With guaranteed lowest prices, 2-3 free beauty products per year, concierge services, monthly specials, free eNews subscriptions, dedicated customer support, free shipping and gift wrapping, The Beauty Club delivers fantastic benefits and great value for money.

Are your products genuine?

Yes, Absolutely! All our products are 100% genuine. We never sell anything other than genuine brand items on our website. Because our products are sourced from around the world, there will be a small number of the products sold on our website that may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the US may differ in appearance from the same product sold in Germany or China, but the product is still genuine.

I normally buy from StrawberryNet. How cheap are you compared to StrawberryNet?

The Beauty Club guarantees to be 10-20% cheaper (in some cases 30% cheaper) than StrawberryNET (www.strawberrynet.com), while still providing free shipping world wide, free gift wrapping and free gift cards, and all the top brands in skincare, cosmetics and fragrances. The Beauty Club also has many more rewards and benefits available. To find out more, simply join The Beauty Club today.

The Beauty Club has an annual fee of $165. What does this fee cover?

The annual fee of $165 provides you with membership to The Beauty Club’s exclusive services and allows you to have access to all the major brand skincare, cosmetics and fragrance lines at 10-20% less than the prices offered by online leading websites such as StrawberryNET and up to 70% less than retail stores. The Beauty Club provides a concierge service, 2-3 free beauty products per year, free subscription to regular beauty advice, dedicated customer support, free shipping and gift wrapping worldwide. The Beauty Club also has restricted membership numbers, ensuring product availability for our members.

Do you carry all the major leading brands?

Yes we carry all the major brands like MAC, SK2, Clinique, Chanel, Christian Dior, Estee Lauder, N.V Perricone, Calvin Klein, and many more, as well as the hard to find brands! We even carry limited edition products, and recently released lines. With over 16,000 cosmetics, skincare and fragrance products, you will be spoiled for choice.

What if a product I’ve ordered in the past isn’t listed on your website?

If you have ordered an item before but don't see it listed anymore, it is most likely just sold out. We are normally able to replenish stock within a week so keep checking regularly. If the item you're looking for has not been relisted after a week, please contact us and we can advise when new stock is likely to arrive.

Are my details secure?

Yes! All the information we ask for when you place your order is essential for us to process your order and keep you up to date on the latest offers available from The Beauty Club. We do not pass any of your details on to other parties.

I have lost my password how can I retrieve it?

You can do this easily online, just click here. Alternatively contact our Customer Service Team.

How long will it take to receive my order?

Delivery times will depend on the postal services in your area. All orders will be dispatched by air freight within 24 hours to country of destination. From there, they will be carried on by registered post to your home address. Please note that we source our products from many distributors around the world with our major distribution centre being located in Hong Kong. This is the most central location allowing us to deliver goods to our customers around the world.

- Most destinations in the world within 7-10 postal working days
- Most Major city destinations within 4 postal working days
- More un accessible destinations within 14 postal working days

Customers worldwide have the option of paying a small premium for delivery in 2-3 days by speedpost, please note this is not available for fragrances.

You can choose which option you prefer when you complete the order.
- Free shipping worldwide.
- Extra premium for speedpost delivery in 2-3 days.
- Dispatch details will be e-mailed to you immediately when your order is sent.

What if my order hasn’t arrived after 14 days?

Delivery times do vary and depend on the postal service to the destination. While there is some limited tracking available for registered airmail, the best option would be to check with your local post office as sometimes notice of attempted delivery may have been misplaced. Contact details of your local post office can be obtained through the website of your country's postal service. We may be able to trace your parcel if it isn't at your local post office, but please note that a full trace will take a minimum of 7 days due to postal requirements.

How do I know the progress of my order?

The Beauty Club offers you the ability to track your order online, keeping you up to date with the status of your order. Log into your account to access the online tracking system. We also you suggest you contact your local postal services and quote the tracking number, for the exact whereabouts of your parcel.

How do I know when my order has been shipped?

After placing your order, an e-mail confirmation will automatically be sent to you with your unique order number. An e-mail will also be sent to you when your order has been shipped which will have the date and tracking number for your package. Orders are shipped within 24 hours after the order has been placed.

What if I’m not happy with the product I received?

Any problems with items you receive must be reported to us within 7 days of receipt. We guarantee money back refund without question if you are dissatisfied in any way, provided the product has not been opened, seals have not been broken and is returned in the original condition in which they were received.

Our site is aimed at customers who have already purchased and experienced the product, either its use in the case of skincare, or smell in terms of perfume, or colour in terms of make up. If you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused.

If there is any defect in the product on receipt then it may be returned to us for a refund at that time. Please contact our customer service department before returning anything so we can inform you where to send and how to arrange the refund.

How can you provide these leading brands at such a discounted rate?

International sourcing and buying agents ensures that we get the best prices for all products. Also our business model, online, is such that it allows us to keep our costs down.

If I am not happy with the service can I get my membership fee refunded?

Unfortunately the membership fee cannot be refunded, please see our terms and conditions that you are accepted at the time of joining.